INTERNATIONAL ORDERS | RETURN/EXCHANGE POLICY
INTERNATIONAL ORDERS
Worldwide shipping is available, however it is disabled for some apparel items - please contact Chaya to arrange international orders.
NON-APPAREL ITEMS - ALL SALES ARE FINAL - NO REFUNDS!
Depending type of item - packages will be sent out is between 7-14 days from item order date.
PRINT ON DEMAND (POD) SUBLIMATION / DIRECT TO GARMENT (DTG) APPAREL POLICY
DTG (Direct to Garment) printed apparel may have micro-blemishes within the design area due to the printing process. These blemishes do not qualify as a misprint.
POD (Print on Demand) apparel items that arrive clearly damaged or misprinted may be exchanged for an exact replacement without returning the item. Customer must send pictures documenting the damage to Chaya within 7 days of receipt to be eligible for an exchange.
Exchanges for a different size, buyer is responsible for returning the original item. Customer will be charged $12.95 plus 15% (of item cost) exchange/reprint fee to have a new item printed and sent. Customer must contact Chaya within 14 days of receipt to arrange an exchange.
Customer is responsible for assuring their address is correct - if an item is sent to the wrong address due to customer error, a replacement will not be provided. If an item is marked 'delivered' in your tracking number but is not physically there, there could be many reasons. You must go to your local post office to find out what went wrong, it is out of our control at that point.
*Pre-orders* take between 15-50 days production time + X amount of days for shipping out item, depending on what type of item. We make sure to keep everyone up to date on everything, especially pre-order items! Please always read each description in listings to know if you are about to order a pre-order item or not.
If any issues with an order or general questions regarding the store, always contact me via email or through the contact page.
Damaged goods are not always replaceable (for ex. Original art). Buyer must understand the many issues that can go wrong during the shipping process. Not all items can be insured, but we will try to do whatever we can to best resolve the issue.